Widerrufsrecht
1. Return Policy (Right of Withdrawal / Widerrufsrecht)
1.1 Statutory Right of Withdrawal
Consumers have the right to withdraw from a purchase within 14 days without providing any reason. The withdrawal period is 14 days from the day you or a third party named by you (other than the carrier) take possession of the goods.
1.2 Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must inform us at:
[Sheeen]
Email: team@sheeen.store
You may use the attached model withdrawal form, but this is not mandatory. To meet the deadline, it is sufficient that you send your communication before the withdrawal period expires.
1.3 Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (except additional costs arising if you chose a different type of delivery than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive the returned goods.
The refund will be made using the same means of payment as used in the original transaction, unless expressly agreed otherwise. No fees will be charged for the refund.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
1.4 Return of Goods
You must return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you notify us of your withdrawal. The deadline is met if you return the goods before the 14-day period has expired.
- Returns within Germany & outside Germany: Customer bears the direct cost of returning the goods unless the goods were defective or incorrectly delivered.
1.5 Condition of Returned Goods
The goods must be returned in their original condition, unworn, unwashed, and with all original tags attached.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
1.6 Exclusions from Withdrawal
The right of withdrawal does not apply to the following contracts:
- Goods that are not prefabricated and are made to the consumer’s specifications or clearly personalized.
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., underwear, swimwear, earrings)
1.7 Return Responsibility and return processing time
Customer is responsible for sending the goods to the return address, which will be provided when the request for return. The goods will be checked and if the products are unused, the refund will be processed in 14 business days.
2. Complaints and Defective Goods
If you receive defective, damaged, or incorrect goods, please contact us immediately at [team@sheeen.store].
In such cases, we will bear the return costs and either provide a replacement or issue a full refund in accordance with statutory warranty rights.
3. Contact Information
For all questions regarding shipping, returns, or withdrawals, please contact us via the contact form.